Refund policy

GIOIA LAB
Privacy Policy
Effective Date: May 2026 — Applicable to USA, Canada, Australia, New Zealand and United Kingdom
1. INTRODUCTION
GIOIA LAB ("we", "us", "our") is committed to protecting your personal information and your right to
privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information
when you visit our website or make a purchase from us. Please read this policy carefully. If you
disagree with its terms, please discontinue use of our site.
2. INFORMATION WE COLLECT
Personal Information
When you place an order or create an account, we may collect:
• Full name and email address
• Billing and shipping address
• Payment information (processed securely via third-party providers)
• Phone number (optional)
• Order history and preferences
Automatically Collected Information
When you visit our website, we automatically collect certain information, including:
• IP address and browser type
• Pages visited and time spent on the site
• Referring URLs and device information
• Cookie and tracking data (see Section 7)
3. HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
• To process, fulfill, and deliver your orders
• To send order confirmations, shipping updates, and receipts
• To respond to customer service inquiries and support requests
• To improve our website, products, and overall customer experience
• To send promotional communications, only if you have opted in
• To detect and prevent fraud or unauthorized transactions
• To comply with applicable legal obligations
4. LEGAL BASIS FOR PROCESSING
Depending on your country of residence, our legal basis for processing your personal data may include:
• Contract performance — to fulfill your order and manage your account
• Legitimate interests — to improve our services and prevent fraud
• Consent — for marketing communications (you may withdraw at any time)
• Legal obligation — to comply with applicable laws and regulations
For customers in the United Kingdom and the European Economic Area, this policy is compliant with
the UK GDPR and GDPR respectively. For customers in California, USA, this policy is compliant with
the California Consumer Privacy Act (CCPA). For customers in Australia, this policy is compliant with
the Australian Privacy Act 1988.
5. DATA SHARING AND DISCLOSURE
We do not sell, trade, or rent your personal information to third parties. We may share your data only in
the following circumstances:
• Service Providers: shipping carriers, payment processors, and email service providers who assist
in operating our store
• Legal Requirements: when required by law, court order, or governmental authority
• Business Transfers: in the event of a merger, acquisition, or sale of assets
• With Your Consent: in any other case, only with your explicit consent
All third-party service providers are contractually obligated to keep your information confidential and
use it only for the purposes for which it was disclosed.
GIOIA LAB — Privacy Policy (continued)
6. DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes outlined in this
policy, unless a longer retention period is required or permitted by law. Order information is typically
retained for a minimum of 5 years for accounting and legal compliance purposes. You may request
deletion of your data at any time (see Section 8).
7. COOKIES AND TRACKING TECHNOLOGIES
Our website uses cookies and similar tracking technologies to enhance your browsing experience,
analyze site traffic, and personalize content. Cookies are small data files stored on your device. You
can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However,
some features of our website may not function properly without cookies.
We use the following types of cookies:
• Essential Cookies: required for the website to function (shopping cart, checkout)
• Analytics Cookies: help us understand how visitors interact with our site (e.g., Google Analytics)
• Marketing Cookies: used to deliver relevant advertisements (only with your consent)
8. YOUR PRIVACY RIGHTS
Depending on your country of residence, you may have the following rights regarding your personal
data:
• Right to Access: request a copy of the personal data we hold about you
• Right to Rectification: request correction of inaccurate or incomplete data
• Right to Erasure: request deletion of your personal data ("right to be forgotten")
• Right to Restriction: request that we limit the processing of your data
• Right to Data Portability: receive your data in a structured, machine-readable format
• Right to Object: object to processing based on legitimate interests or for marketing purposes
• Right to Opt-Out (CCPA): California residents may opt out of the sale of personal information
• Right to Non-Discrimination: we will not discriminate against you for exercising your privacy rights
To exercise any of these rights, please contact us at thegioialab@gmail.com. We will respond to your
request within 30 days.
9. DATA SECURITY
We implement appropriate technical and organizational measures to protect your personal information
against unauthorized access, alteration, disclosure, or destruction. All payment transactions are
encrypted using SSL technology. However, no method of transmission over the Internet is 100%
secure, and we cannot guarantee absolute security.
10. CHILDREN'S PRIVACY
Our website is not directed to individuals under the age of 16. We do not knowingly collect personal
information from children. If you believe we have inadvertently collected information from a minor,
please contact us immediately at thegioialab@gmail.com and we will take steps to delete such
information.
11. INTERNATIONAL DATA TRANSFERS
Your information may be transferred to and processed in countries other than your country of
residence. These countries may have different data protection laws. When we transfer your data
internationally, we ensure appropriate safeguards are in place to protect your information in accordance
with this policy and applicable law.
12. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal,
operational, or regulatory reasons. We will notify you of any material changes by posting the new policy
on this page with an updated effective date. We encourage you to review this policy periodically.
13. CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices,
please contact us:
• Email: thegioialab@gmail.com
• Response time: within 24-48 business hours
• Brand: GIOIA LAB
GIOIA LAB — Jewelry that tells your story